Contact & Support
We are here to help you get the most out of DirectCryptoPay.
Support Channels
Email Support
For technical questions, integration help, or account issues:
We aim to respond within 24 hours on business days.
Sales Inquiries
For custom plans, enterprise pricing, or partnership inquiries:
Self-Service Resources
Before reaching out, check these resources:
| Resource | What It Covers |
|---|---|
| FAQ | Common questions and answers |
| Webhooks Guide | Webhook setup and verification |
| Widget Integration | Embedding the payment widget |
| WordPress Plugin | WooCommerce setup |
| Supported Chains | Chain details and gas costs |
Reporting Issues
When reporting an issue, include the following information to help us resolve it quickly:
- Your environment -- Testnet or Mainnet
- Integration method -- Widget, WordPress, Payment Link, etc.
- Payment ID or Transaction Hash -- If related to a specific payment
- Browser and wallet -- Chrome + MetaMask, Firefox + Rabby, etc.
- Steps to reproduce -- What you did leading up to the issue
- Expected vs actual behavior -- What you expected to happen and what actually happened
- Screenshots or error messages -- Any relevant visuals or console errors
Status Page
Check the current operational status of DirectCryptoPay services:
- Dashboard: test-app.directcryptopay.com
- API: test-api.directcryptopay.com
- Widget CDN: widget-dev.directcryptopay.com